Frequently asked questions
How can I initiate a return or exchange?
To initiate a return or exchange, please contact us within 14 days of receiving your order. You’ll need to provide your order number and relevant details, and we’ll guide you through the process.
Can I change or cancel my order after it’s been placed?
For preset-size products, cancellations are possible if requested before shipping.
For custom orders, changes or cancellations are typically not possible once production begins. However, please reach out as soon as you can—we’ll gladly review your request and explore any options available.
What happens if my item arrives damaged?
If your order arrives damaged, please contact us within 3 days with photos, and we’ll arrange a replacement or refund.
How long does it take to receive my order?
Most preset-size orders are made and shipped within 3–4 weeks.
Custom designs may take slightly longer, depending on the complexity of the work.
All products ship from Toronto, Canada. Shipping time will vary based on your location and carrier, and we’ll keep you updated with tracking details once your order is on the way.
Can I customize the size or design?
Absolutely! We love creating bespoke pieces. Please reach out with your ideas, and we’ll work with you to bring them to life.
Can I return a custom order?
Custom and personalized pieces are non-refundable unless they arrive damaged or defective.
How do I care for my wooden products?
To keep your items looking their best, gently wipe them with a soft, dry cloth. Avoid harsh chemicals or excessive moisture. For furniture, periodic oiling with a natural wood conditioner will help maintain the wood’s beauty.
Will the color or texture of the wood change over time?
Yes, wood is a natural material, and its color and texture may evolve with time and exposure to light. This is a normal and beautiful aspect of owning natural wood products, enhancing their uniqueness and character.
Can I use my wood products in humid or damp areas?
Our pieces are designed for everyday living, but wood is a natural material that responds to its environment. Extended exposure to moisture, humidity, or damp conditions may cause the wood to expand, contract, or warp over time.
We recommend displaying and using Studio 04 designs in dry, well-ventilated spaces. If you’d like to place a piece in a higher-humidity area (like a bathroom or kitchen), choose a spot away from direct water contact and consider periodic maintenance with a protective oil finish.
Each product is sealed for durability, but a little care will help ensure it ages beautifully.
